Occasionally a surfboard or accessory may be damaged in the shipping process. This may be true even though the exterior of the box may show no damage (placement of a heavier item on your board may cause pressure dings or other damage). Damaged shipments must be filed with the carrier. We are not responsible for damage caused in the shipping process. Purchasers will be responsible for shipping costs associated with damaged surfboards and part replacements. If you have any question regarding this issue, please feel free to contact us. We will be glad to help you.  All boards shipped are insured to their full value.

We have the most straightforward return policy possible: Returns only where shipping or manufactures defects as set forth in the return policy. Because our surfboards cannot be re-sold as new once they have been shipped to you, we don't offer a return or refund. However, if you want to exchange your surfboard for another surfboard we will entertain such on a case by case basis understanding that you will be responsible for shipping/return of the surfboard you received and shipping of the second surfboard. We also reserve the right to charge an exchange fee valued up to 20% of the value of the surfboard you are exchanging. The surfboard being exchanged must be returned (at your cost) within 10 days and with all unused original packaging and literature materials. Permission for any return merchandise must be secured from our return department and the bike must be returned to the shipping address direct by the RMA department (which may be different than the address which the bike shipped to you from). This does not apply to surfboards damaged in shipping or having manufactured defects, which have their own remedy. No packages will be accepted without a Return Authorization Number written on the box.

Please note that boards, which are on sale and special promotion surfboards, are not refundable or exchangeable. No exception.

1. Return the item to the address given to you by our RMA department.
2. Write the RMA number (Return Merchandise Authorization Number) on the box.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department.
4. We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return. Please note that shipping charges are not refundable.